Refund & Return Policy

At Cassanno, your satisfaction is our highest priority. We stand behind the quality of every product we sell, and we want you to be completely happy with your purchase. If for any reason you are not satisfied, we are here to help.

This Refund & Return Policy outlines the terms and conditions under which you may return products purchased from Cassanno and receive a refund or exchange. We encourage you to read this policy carefully so you understand your rights and our procedures. Our goal is to make the return process as simple and straightforward as possible.

We offer a 30-day return window from the date of delivery. To be eligible for a return, the following conditions must be met:

• Opened or unopened: All opened or unopened products are eligible for return/refund. You do not need to keep the item sealed, unused, or in its original packaging in order to return it.
• Within 30 days of delivery: Your return must be requested within 30 days of the date your order was delivered.
• Proof of purchase: You must provide a valid receipt, order confirmation email, or other proof of purchase at the time of your return request.

Items returned after the 30-day window may not be accepted. If you are unsure whether your item qualifies for a return, please reach out to our support team before shipping it back.

Certain items are exempt from our standard return policy and cannot be returned or refunded. These include:

• Personalized or custom-made items: Products that have been customized, engraved, monogrammed, or otherwise made to your specifications.
• Perishable goods: Items such as food, flowers, or other products with a limited shelf life.
• Intimate or sanitary goods: Items such as undergarments, swimwear, or personal care products, which cannot be resold for health and hygiene reasons.
• Hazardous materials: Products classified as hazardous materials, including flammable liquids, gases, or pressurized containers.
• Gift cards: All gift card purchases are final and non-refundable.

If you receive a non-returnable item that arrives damaged or defective, please refer to Section 8 of this policy for guidance on how to resolve the issue.

To begin the return process, please follow these steps:

• Contact our support team: Reach out to us at support@cassanno.com or call us at (888) 705-3879. Provide your order number, the item(s) you wish to return, and the reason for the return.
• Receive your RMA number: Once your return request is reviewed and approved, we will issue a Return Merchandise Authorization (RMA) number. This number must be included with your return shipment. Returns sent without a valid RMA number may be refused or delayed.
• Ship the item back: Pack the item securely — in its original packaging if you still have it, or in any other protective packaging — and include the RMA number on the outside of the package. Ship the return to the address provided by our support team. We recommend using a trackable shipping method so you can confirm delivery.

Please allow up to 3 business days for our team to process your return request and issue an RMA number after you contact us.

Once we receive your returned item, our team will inspect it to confirm that it meets the eligibility requirements outlined in Section 2. After the inspection is complete, you will receive an email notification regarding the status of your refund.

Approved refunds will be processed within 5–10 business days and credited back to your original method of payment. Depending on your financial institution, it may take an additional billing cycle for the refund to appear on your statement.

An item that has been opened or used is refunded in full on the same terms as an unopened one. Partial refunds may be issued only in the following circumstance:

• Items returned after the 30-day return window at our discretion.

If your refund is denied, we will notify you by email with an explanation. You may then choose to have the item shipped back to you at your expense.

We are happy to offer exchanges for items of equal or lesser value, subject to product availability. If you would like to exchange an item, please follow the same process outlined in Section 4 and let our support team know that you would prefer an exchange rather than a refund.

Once we receive and inspect your returned item, we will ship the replacement product to you at no additional cost, provided the exchange is due to a sizing issue, color preference, or similar reason. If the desired replacement item is out of stock, we will notify you and offer the option of a full refund or an alternative product of comparable value.

If the replacement item has a higher retail price, you will be responsible for paying the difference before the exchange is processed. Price differences can be settled by contacting our support team directly.

In most cases, the customer is responsible for paying the return shipping costs. Return shipping fees are non-refundable, and we recommend selecting an affordable yet trackable shipping option.

However, Cassanno will cover the cost of return shipping in the following situations:

• Our error: If you received the wrong item, an incorrect quantity, or an item that does not match the product description on our website, we will provide a prepaid return shipping label at no cost to you.
• Defective products: If the item you received is defective or damaged during transit, we will cover all return shipping expenses. Please see Section 8 for additional details.

To request a prepaid return label, contact our support team with your order details and a description of the issue. We will review your request and, if approved, send you a shipping label via email.

We take great care in packaging and shipping every order, but we understand that items can occasionally arrive damaged or defective. If this happens, please contact us within 48 hours of receiving your order so we can resolve the issue promptly.

When reporting a damaged or defective item, please provide the following:

• Your order number and the name of the affected product.
• Photo evidence: Clear photographs showing the damage or defect. Images of the packaging and the item itself are helpful for our investigation.
• A brief description of the issue.

After reviewing your claim, we will offer one of the following resolutions:

• Full refund: A complete refund to your original method of payment, including any shipping charges you paid on the original order.
• Replacement: A new item shipped to you at no additional cost, subject to availability.

You will not be required to pay return shipping for damaged or defective items. In some cases, we may not require you to return the damaged product at all.

If you have been notified that your refund has been approved but you have not yet received it, please try the following steps before contacting us:

• Check your bank account: Log in to your bank or payment provider and review recent transactions. Refunds may take several business days to appear, depending on your financial institution.
• Contact your credit card company: It can sometimes take additional time for a refund to be officially posted to your account. If you paid by credit card, contact your card issuer and inquire about pending credits.
• Contact your bank: Processing times vary between banks. Your bank may be able to provide more information on when the refund will be available.

If you have completed all of the steps above and still have not received your refund after 15 business days from the approval notification, please contact us at support@cassanno.com or call (888) 705-3879. Our team will investigate the issue and ensure your refund is processed as quickly as possible.

If you are unhappy with your purchase or believe there is an issue with your order, we strongly encourage you to contact Cassanno directly before filing a dispute with your bank or credit card company.

Our customer support team is available at support@cassanno.com or (888) 705-3879, Monday through Friday, 9:00 AM to 6:00 PM EST. We are committed to resolving any issue quickly, fairly, and to your satisfaction.

Filing a bank dispute (commonly known as a chargeback) before contacting us may result in significantly longer resolution times and may complicate the refund process. In many cases, we can resolve issues faster than the dispute process, which can take 30 to 90 days.

We want every customer to have a positive experience, and we will work with you to find a fair resolution.

If you have any questions, concerns, or need assistance with a return or refund, our dedicated support team is here to help. You can reach us through the following channels:

• Email: support@cassanno.com
• Phone: (888) 705-3879

Cassanno LLC

30 N Gould Street, Sheridan, WY 82801, USA

Our support hours are Monday through Friday, 9:00 AM to 6:00 PM EST. We strive to respond to all inquiries within one business day. We appreciate your patience and are committed to ensuring a positive experience with every interaction.

Thank you for shopping with Cassanno. Your trust and satisfaction mean the world to us, and we look forward to serving you again.