Frequently Asked Questions

You can track your order by visiting our dedicated tracking page. Simply enter the tracking number from your shipping confirmation email and get real-time updates on your package's location and estimated delivery date.

Orders typically arrive within 5 to 12 business days after processing. Delivery times vary with your location and the carrier used. Shipping is free on every order, and we currently deliver within the United States only.

We partner with all major shipping carriers including USPS, UPS, FedEx, and DHL, along with 1,500+ additional carriers worldwide. The carrier used for your order depends on your location and the shipping method selected at checkout.

If your order hasn't been dispatched yet, we may be able to update the shipping address. Please contact our support team as soon as possible with your order number and the new address. Once the order has been shipped, address changes are no longer possible.

We offer a 30-day return policy on most items. Products must be returned in their original condition and packaging. Some items such as perishable goods, custom products, and personal care items may not be eligible for return. Please review our full return policy for complete details.

To request a refund, contact our customer support team with your order number and reason for the return. Our team will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number along with instructions for returning your item. Once we receive and inspect the returned product, your refund will be processed.

Once we receive your returned item and verify its condition, refunds are typically processed within 5–10 business days. The refund will be credited to your original payment method. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Absolutely. We take security very seriously. All transactions are protected with 256-bit SSL encryption, and we are fully PCI-DSS compliant. We never store your credit card data in plaintext. Your payment information is processed through secure, industry-leading payment gateways to ensure maximum protection.

We accept Visa and Mastercard for your convenience. All payments are processed securely through our encrypted checkout system with industry-standard SSL protection.

You can request an order cancellation through our cancellation page. If your order hasn't been shipped yet, we'll process the cancellation and issue a full refund. Orders that have already been dispatched cannot be cancelled but may be eligible for return once delivered.

You can reach our customer support team by email at support@cassanno.com or by phone at (888) 705-3879. You can also send us a message through our contact page and we'll respond within 24 hours.

Our customer support team is available Monday through Friday, 9:00 AM to 6:00 PM EST. Messages received outside of business hours will be responded to on the next business day. We strive to answer all inquiries within 24 hours.